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What do people really think of PlainSailing.com?Thursday, 16th December 2021
We’ve won multiple awards for customer service, but it’s what our customers think about us that makes us really proud!
Regular readers of this blog will know that we’re proud to regularly win awards for our customer service – including being named ‘Sailing Company of the year’, ‘Most Outstanding Mediterranean Holiday Experts’, ‘Yacht Charter Specialists of the Year’ and ‘Best Yacht Charter Broker – Europe’. And that’s just the awards we’ve won in 2021!
But what makes us really proud, and gives us a warm feeling inside, is the outstanding customer feedback we receive – we’re rated an impressive 4.9/5 on independent feedback specialists, Feefo!
But enough from me, and I’ll let the Feefo reviews do the talking – in no order – and read more at Feefo.com:
Absolutely incredible dedication from plain sailing staff
I never experienced such a good customer service in my life. I'm serious. Tommy went above and beyond for us, from the very end to end. We had an issue with the charter and he stepped in and solved everything. He was super accommodating, even with our last minute changes/request etc. It was very impressive. I strongly thank him and his staff for everything.
Fantastic friendly and knowledgeable service looking after our every need and providing helpful insight and recommendations.
Attentive, helpful, and always reply to queries. I doubt anyone could do better.
Nice and easily!
It was a wonderful experience to spend a vacation on a charter yacht that we rented through the PlainSailing.com. The management of the company (personally Tommy T.) quickly helped us to choose a suitable boat, draw up a contract, prepare documents for obtaining a Croatian visa and organize our vacation in the best possible way. Nice and easily! We will definitely return to the PlainSailing next time we want to sail!
we will be booking for our 4th time with Palin sailing......
Great communication leading up to holiday, all queries and requests dealt with perfectly and promptly and efficiently. Yachts were perfect, even every last Covid detail and test from the yachts was made as easy as possible by Plain Sailing team.
Fantastic, well organised, very attentive.
We had an amazing holiday, Adi's wealth of sailing experience guided us to exactly what we were looking for and his personal touch and great organisation meant we had little elso to plan and all this was last minute for us.
Great support and availability
PlainSailing and Adi in particular, offered us support and we felt they really understood what we were looking for. Great availability, I had the WhatsApp contact and was easy and efficient to reach out to them and they kindly answer every question we had!!
Company that do what they promise!
All was very good the yacht and most important everything was on time!
Fabulous cruise to Croatia in 2021 thanks to Tommy
5 Star service from Tommy who facilitated all our numerous plan changes in such a challenging year!
100% satisfied with plainsailing's work. We have rented with them for 3 years in a row now.
Great costumer support from beginning to the end. I would recommend them unreservedly.
Used lots of charter agents, but will be using plainsailing from now on
We've used a number of charter agencies over the years and have to say I was impressed with plainsailing - very friendly and knowledgeable team, lots of information exactly when i needed it, and it felt like they really cared about me and my holiday - thanks. i will be in touch to book something for 2022 soon.
Plain Sailing is the definition of great customer service!
The service from Plain Sailing was exceptional. While I was booking Adi went above an beyond to secure us a boat and continued to check in along the way. We also wanted to do a side trip after our boating adventure so even though this was not in scope Adi stepped in to arrange it for us. Everything was perfect. We can't recommend Plain Sailing more highly and will definitely use them again!
Well deserved 5 stars. Excellent from start to finish. Already booked for next year!
Really great support and customer service!
Guys always support us fast and proactively when booking, when planning the trip and if issues happen during the charter :)
There's more where these came from...
Thanks to all our lovely customers for their custom and their reviews - hope to see you all again soon. In the meantime, have a very happy Christmas!